Questions & Answers

At the time of an accident, whether you were at fault or not, you may feel as if you are enduring a crisis and it all may feel extremely overwhelming. However, you can have peace at mind that each of us at Jon's Paint & Body Shop, LLC are working to not only restore your vehicle but also provide light at the end of your tunnel. We want to ensure all of your questions and concerns get answered and that you are making decisions that you can be confident in. This page has been designed to answer many of the common questions we confront on a daily basis.
If you have any further questions or we can be of further assistance, feel free to contact us at 972-429-1174 or may also request services from this site.


Q. Can I take my car anywhere I want?

A. Absolutely! According to Texas law, you have the right to take your vehicle to the body shop of your choice without the harassment of an insurance provider haggling with you over their "preferred, blue ribbon or DRP shops.” Many insurance providers all over the nation are receiving a "kickback" benefit just for referring clients. In return you receive less than perfect workmanship in exchange drastically reduced costs. You and your vehicle deserve the best of service at a price competitive to the industry and also workmanship unsurpassed to our industry. All of which you can expect at Jon's Paint & Body Shop, LLC. We are proud to lead our industry and will continue to exceed the expectations of our customers and community!


Q. Should I get more than one estimate?

A. It is not necessary, nor is it required! Just as you have the right to go where you want to, you also have the right to trust in only one company with their single estimate. At Jon's Paint & Body Shop, LLC we are confident that you will see the difference even if you do decide to get another estimate, we will still look forward to doing business with you in the future! We are also happy to provide that "second opinion" if needed!

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Q. Do I need to contact the insurance company before authorizing repairs?

A. Yes. As regulated by The Insurance Commission of Texas, your policy states that you must file a sworn proof of loss and if requested, exhibit the damaged property and also submit to examination under oath.


Q. Will you be able to match the original paint?

A. Absolutely! Utilizing the product excellence of Dupont, and our state of the art computerized paint matching system, we are able to access over 100,000 different paint color formulas. This combination provides us with the opportunity to match colors undetectable to the rest of the paint job.

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Q. Am I or the insurance provider responsible for my repairs?

A. Ultimately, you are responsible for the incurred expenses on your vehicle. However, you can trust that our specialists are working hard to ensure you receive everything you are entitled. We will also promise to be affordably priced and also provide a variety of payment methods to make repayment as convenient and hassle-free as possible.


Q. What if I have mechanical problems as a result of my accident?

A. Absolutely! At Jon's Paint & Body Shop, LLC we are proud to have a complete staff of automotive technicians who are fully trained and ASE certified to handle any mechanical problem you may have. Including an auto glass repair specialist, certified A/C technicians and much more, you can complete confidence that Jon's Paint & Body Shop, LLC will have your vehicle restored in no time.


Q. Can I get an estimate over the phone?

A. Due to the fact that there are too many circumstances, which come into effect, there is no way to accurately estimate your damages without actually seeing your vehicle. Upon consultation you will receive a computerized estimate for the cost to repair your vehicle. If additional work needs to be done once we begin, you will be notified immediately of those projected costs.

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Q. What is a "deductible"? Am I required to pay it?

A. Unfortunately if the claim filed was against your insurance provider, then you are required to pay the amount as you agreed when you signed the contract on your policy. If the claim is filed against the person who hit you, then no deductible is required and no claim will go against your driving record. Your insurance carrier should be able to inform you of your deductible amount.


Q. I live in Frisco. Can you service my car?

A. Absolutely! Jon's Paint & Body Shop, LLC is proud to serve the Collin county area including the cities of Allen, Altoga, Branch, Carrollton, Copeville, Culleoka, Dallas, Fairview, Farmersville, Frisco, Lavon, Lowry Crossing, Lucas, McKinney, Murphy, New Hope, Parker, Plano, Princeton, Prosper, Richardson, Sachse, Saint Paul and Wylie.

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We hope this page has answered many of the concerns you may have. We realize that you may have many more questions and we will happily be at your side every step of the way. If you have any questions or would like to schedule an appointment, please do not hesitate to contact us at 972-429-1174 or for your convenience you may request services from this site!

972-429-1174

Proudly serving all of Collin County including the cities of Allen, Altoga, Branch, Carrollton, Copeville, Culleoka, Dallas, Fairview, Farmersville, Frisco, Lavon, Lowry Crossing, Lucas, McKinney, Murphy, New Hope, Parker, Plano, Princeton, Prosper, Richardson, Sachse, Saint Paul and Wylie.
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